At Salus Compounds, we are committed to processing and shipping orders as efficiently as possible. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery expectations, and customer responsibilities.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified. Orders placed on weekends or holidays will be processed on the next available business day.
During periods of high order volume, processing times may be extended. Customers will be notified if significant delays occur.
Shipping Methods
We work with reputable shipping carriers to ensure reliable delivery of your order. Available shipping options may vary depending on your location and will be displayed during checkout.
Shipping carriers may include:
- USPS
- UPS
- FedEx
- Other regional carriers
Shipping Rates
Shipping costs are calculated at checkout based on the selected shipping method, package weight, destination, and carrier rates.
From time to time, promotional offers may include free shipping on qualifying orders.
Delivery Timeframes
Estimated delivery times vary depending on the shipping method selected and destination. Delivery estimates provided by carriers are not guaranteed and may be affected by factors beyond our control.
Potential delays may occur due to:
- Weather conditions
- Carrier delays
- Holidays
- Customs inspections
- Incorrect shipping information
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Salus Compounds is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete addresses.
If an address correction is needed, please contact us immediately after placing your order.
Lost, Delayed, or Damaged Shipments
Once an order has been handed over to the shipping carrier, delivery responsibility transfers to the carrier. However, we will gladly assist customers in resolving shipping-related issues whenever possible.
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the packaging and contents.
International Shipping
International shipping availability may vary by destination. Customers are responsible for understanding and complying with all local import laws, regulations, taxes, duties, and customs requirements applicable in their country.
Salus Compounds is not responsible for packages delayed, seized, refused, or returned by customs authorities.
Returned Packages
Packages returned due to an incorrect address, refusal of delivery, or failure to claim the shipment may be subject to additional shipping charges before reshipment can occur.
Research Use Only
All products sold by Salus Compounds are intended strictly for laboratory and research purposes only. Products are not intended for human consumption, medical use, diagnosis, treatment, or prevention of any disease.
Contact Us
If you have questions regarding shipping or delivery, please contact our customer support team:
Salus Compounds
Email: info@saluscompounds.com
Phone: 208-252-5101
